Contact Us


info@catharticbox.com.au   

PO Box 34

Hurlstone Park, NSW 2193

 

FAQs

How do I get started?

Sign up to an account. Choose your subscription plan: month-to-month, 3, 6, or 12 months. Enter your billing and shipping information. Create!

What comes in a CathARTic box?

There is a selection of art supplies in order to create an entire piece and an A5 print from a featured artist. The box starts at $35 plus shipping.

How do I become a Featured Artist?

Contact us at info@catharticbox.com.au with "FEATURED ARTIST APPLICATION" in the subject headline.

How is CathARTic shipped?

All our boxes are sent by Australia Post. Typical delivery times are 2-8 business days for addresses in Australia and 7-14 business days for New Zealand. We make no guarantee of delivery times since each local post is different and customs can delay our packages without warning.
COVID-19 has also caused unexpected delays to shipping times.

Where do you ship?

We currently only ship to the Australia and New Zealand. Shipping is $8 to Australia, and $10 to New Zealand.

When will it ship?

Our boxes ship on the last business day of the month prior, to arrive in the correct month. For example, our November box this year (2020) will ship on October 30th as the 31st is a weekend. There is no guarantee you will receive your box on the 1st of that month. If you do not receive your box by the end of the month, and your tracking number hasn't updated please contact customer service at info@catharticbox.com.au and we'll be happy to assist you.

How do I change my address?

All address changes must be made by the 15th of the month when we start packing our boxes. Please contact our support team at info@catharticbox.com.au to change your address with us. We are always happy to help.

What is a cut-off date and when is it?

If you're wondering where your box is please note we have a cut-off date. The cut-off date starts the orders for the following month. It is the 24th of each previous month. This is consistent with the standard for almost all subscription companies. The box then ships by the end of that month.

Why the cut off date?

We need at least 5 days at the end of the month to ensure we have enough time to pack and ship all of our boxes.

What if my box shows delivered but I can't find it?

We rely on our customers to be able to safely receive their monthly boxes, we are not responsible for replacing boxes that show delivered. We appreciate your understanding.

What's your Cancellation Policy?

You may cancel at any time from your account login. To cancel click the cancel button in your account. If you've requested a cancellation via email or through our support system they will be processed during normal business hours and thus we strongly recommend managing your subscription through your account to avoid any unwanted charges.

What's your Refund Policy?

Refunds are not automatically applied due to a cancellation request. Many of our customers cancel their subscriptions in order to avoid future charges but still wish to receive the boxes that have been paid for. For this reason, refunds are not automatically applied upon cancellation - they must be requested. We will provide a refund for your box as long it's requested before the 15th of the previous month. For example a refund for the June box would need to be requested by the 15th of May. Once we reach the 15th we prepare your box for shipment and a refund will not be provided. If you're asking for a refund because you didn't cancel your subscription through your account log in in time, please note that we will charge a 5% fee to process the refund. Why the fee? We pay a percentage for every credit card that we process and when you request a refund we don't get it back. Gift cards are non refundable. If you're requesting a refund for a prepaid subscription you will receive a prorated refund for all boxes received at full price.

How do I update my credit card info?

You can update your credit card information via the account page at any time. Just login to your account, and update the info under the "Credit Card" section.

Need more info?

 Contact us at info@catharticbox.com.au